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This page describes how to handle calls on other extensions using the Call Pickup feature. |
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Overview
Call pickup is a helpful feature in any scenario similar to this: two secretaries are sharing the same office and each of them has a VoipNow Phone Terminal extension. Their user accounts, which belong to the same organization account, have the User is multi-user aware permission enabled. Assuming that one of the secretaries is out of office and her phone is ringing, VoipNow allows the other secretary to pick up any call ringing her colleague's extension.
Set up call pickup
This option is available only for Phone terminal
extensions with the multi-user aware permission enabled.
To enable this permission, click on the Roles and Phone Numbers icon under the Tools area. In the Roles and phone numbers for <user_name> page, enable the User is multi user aware permission as shown below.
Screenshot: The Permissions section from the Roles and phone numbers management page
Phone terminal keypad operations
A series of operations are available.
Dial | To | Details |
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*21 | Pick up first call ringing | If your phone terminal extension has the User is multi-user aware enabled, you can pick up any call ringing the extensions that belong to the same organization account as you. |
*21TARGET_NUMBER | Pick up call ringing | If there are several calls ringing your organization account and you want to pick up the call on a specific extension, you must dial *21 followed by the number of the target extension. |
*21PARTIAL_NUMBER | Pick up first matching call | To pick up the call ringing on a certain extension, you do not have to specify the entire number of the target extension. |
*29 | Pick up last call ringing | If your phone terminal extension has the User is multi-user aware enabled, you can pick up any call ringing the extensions that belong to the same organization account as you. |
*29TARGET_NUMBER | Pick up last call ringing for the target extension | If there are several calls ringing your organization account and you want to pick up the last call on a specific extension, you must dial *29 followed by the number of the target extension. |
*29PARTIAL_NUMBER | Pick up last matching call | To pick up the last call ringing on a certain extension, you do not have to specify the entire number of the target extension. |
*66 | Dial last missed call | A Phone Terminal extension can contact the last missed call by dialing *66. |
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