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Table of Contents

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Overview

To access the the Email Templates Management page page, go to Unified Communications in in the side menu and click on the the Email Templates icon icon in the the System Templates area area. VoipNow VoipNow can email these notifications to the system administrator(s), the service providers and/or to a custom email address.

Edit a template

To customize the subject or the content of an email notification:

Click the icon icon corresponding to the chosen event.
In the the Edit Email Template page page enter the email subject and email body keeping body keeping in mind that:
- You may use only plain text when writing the email subject and body. The email is also sent in plain text format.
- You can include tags that will be automatically replaced by the system with the appropriate content (e.g. [recipient_name] is is replaced with the name of the person receiving the notification).
Click OK Click OK to save the changes to the email template. To return to the previous page without saving the changes, click click Cancel.

Email template types

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Service Provider account creation: This email notification is sent when a new service provider account is created.

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Service Provider account expiration warning: This email notification is sent <x> days in advance before an account expires. The The <x> days in advance advance condition is specified in the Preferences section.

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Service Provider account expired: This email notification is sent after the service provider account has expired.

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Service Provider charging limit warning: This This email notification is sent when the number of minutes available is <0> and/or the the credit is <0>.

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title	Click here to see the tags used in this template.

Tag	Details
`[contact_name]`	The name of the service provider whose credit/number of minutes is below the customized limit. This is the name specified in the provided service provider information.
`[recipient_name]`	The name of the person who receives the email.
`[company_name]`	The name of the company, as it was specified in the provided service provider information.
`[login]`	The username used to connect to the service provider account, as it was specified in the provided service provider information.
`[minutes_out]`	The number of outgoing minutes left for this account.
`[money_left]`	The credit for outgoing calls currently available to this account.
`[money]`	The currency used in the system.
`[money_left_incoming]`	The credit for incoming calls currently available to this account.
`[month]`	The month when the notification is sent.
`[minutes_limit]`	The minutes limit specified in the Send charging limit warnings when the account is below field.
`[money_limit]`	The credit limit specified in the Send charging limit warnings when the account is below field.

Service Provider charging limit exceeding: This email notification is sent when the number of minutes available is <0> minutes and/or when the credit is <0>.

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To restore the default notification settings and email contents, click the the Default icon icon. This will not overwrite the other email address destination.

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