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This page contains instructions on how to edit email notifications and the tags required for the customization of Unified Communications email templates. |
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Overview
To access the the Email Templates Management page page, go to Unified Communications option option in the side menu and click on the the Email Templates icon icon under the the System Templates area area.
VoipNow can email these notifications to the system administrator(s), the service providers and/or to a custom email address.
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To customize the subject or the content of an email notification:
- Click the the icon corresponding to the chosen event.
- In the the Edit Email Template page page, enter the email subject and body keeping in mind that:
- You may use only plain text when writing the email subject and body. The email is also sent in plain text format.
- You can include tags that will be automatically replaced by the system with the appropriate content (e.g. [recipient_name] is is replaced with the name of the person receiving the notification).
- Click OK Click OK to save the changes to the email template. To return to the previous page without saving the changes, click click Cancel.
Template types
VoipNow comes with several email templates, depending on the event they are related to:
- Voicemail message notification: This email notification is sent when a voicemail message is received by a user account.
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- Fax message received: This email notification is sent after a fax message has been received by an extension. If an extension uses several email addresses for handling fax messages, the notification is received by the email address targeted by the event, and not by the extension owner's address.
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Example: Extension 001*003 is registered to
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- Sent fax accepted: This email notification is sent after a fax message has been accepted by the receiver. If an extension uses several email addresses for handling fax messages, the notification is received by the email address targeted by the event, and not by the extension owner's address.
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Example: Extension Extension 001*003 is is registered to to
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- Sent fax not accepted: This email notification is sent if the receiver did not accept the fax message. If an extension uses similar addresses for handling fax messages, the notification is received by the email address targeted by the event, and not by the extension owner's address.
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Example: Extension 001*003 is registered to If the fax message sent by
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- Fax delivery report: VoipNow can provide a delivery report for all the fax messages that were successfully sent.
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- Pre-Approved Fax Accepted: The The Pre-Approved Fax mechanism mechanism is designed to allow sending a fax message to a particular extension without adding its authorized source email address in VoipNow. Also, it will no longer be required to click a link in order to accept sending the fax message.
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To restore the default notification settings and email contents, click the the Default icon icon. This will not overwrite the other email address destination.
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Customize Notification Settings Set Service Provider Email Templates |
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