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Permission | When Enabled | Additional Info |
Roles management | The organization can change the users' permissions and limits. | |
Extensions and users management | The organization can add and remove users from its account. | Even if this permission is disabled on its account, the organization can still edit the user's contact details. Selecting the Extensions and users management checkbox will automatically select the Roles management and the Extension features management checkbox. |
Extension features management | The organization can manage the extension's functions. | If this permission is not activated, the organization cannot enable/disable voicemail, call recording and conference features on Phone terminal extensions or change the queue size on Queue extensions. |
Phone extension SIP management | The organization can use the provisioning features on its Phone terminal extensions, as well as set and view the Phone extension SIP management permission for their users. | For more information on this topic, you may visit the Provisioning section. |
SIP Trunking Management | The service provider will be able to activate SIP Trunking on an extension. | This permission cannot be activated unless Phone extension SIP management is active. |
Charging plans management | The organization is able to add, remove or change charging plan parameters. | These charging plans can be applied on its user accounts and are used for charging them. |
Sound management | The organization can manage, add, remove or modify sound and music on hold files, folders and languages. | |
Phone numbers management | The organization can assign public phone numbers to users from its own public phone numbers pool. | |
UnifiedAPI management | The organization and its users can use UnifiedAPI and manage third-party applications that are allowed to access the system resources on their behalf, as resource owners. | This permission is not available unless the service provider that owns the organization has enabled the UnifiedAPI management option. Even if this option is not enabled, the organization and its users will still be able to manage the SystemAPI. When this option is disabled, the Call Events feature is also disabled for all the organization's extensions. |
CallerID management | The organization can edit the CallerID of its extensions. | This also allows service providers to assign this permission to their child accounts as well. |
Furthermore:
Permission | Description | |
Allow to provision devices | Choose the provisioning permission level granted to the organization account. You can read more about it here. | |
Organization type | Choose the way that the organization's users interact:
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Set limits
In this area you can set limitations for the maximum number of users, extensions, mailboxes, etc. allowed for an organization account. You can also set an expiration date for the organization account. When defining the maximum number of extensions and the maximum disk space, you need to take into account the values set for the service provider that owns the organization. You get an error message when the number of extensions or the disk space allocated to the organization exceeds the one allocated to the service provider.
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Limit | Description | |||||
Maximum number of users | The maximum number of users that can be created by the organization account. | |||||
Maximum number of phone extensions | The maximum number of Phone terminal extensions that can be created by the organization account. | |||||
Maximum number of queue extensions | The maximum number of Queue extensions that can be created by the organization account. | |||||
Maximum number of IVR extensions | The maximum number of IVR extensions that can be created by the organization account. | |||||
Maximum number of voicemail center extensions | The maximum number of Voicemail center extensions that can be created by the organization account. | |||||
Maximum number of queue login center extensions | The maximum number of Queue login center extensions that can be created by the organization account. | |||||
Maximum number of conference extensions | The maximum number of Conference extensions that can be created by the organization account. | |||||
Maximum number of callback extensions | The maximum number of Callback extensions that can be created by the organization account. | |||||
Maximum number of callback callerIDs | The maximum number of callback CallerIDs. | |||||
Maximum number of calling card extensions | The maximum number of Calling card extensions that can be created by the organization account. | |||||
Maximum number of calling card codes | The maximum number of calling card codes that can be created by the organization account. | |||||
Maximum number of intercom/paging extensions | The maximum number of Intercom/paging extensions that can be created by the organization account. | |||||
Maximum public concurrent calls | Limits the number of active simultaneous calls between the organization account's extensions and any other public network destination. The value defined here cannot be bigger than the one set for the service provider and it restricts all the organization's extension accounts as well. Both incoming and outgoing calls are included!
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Maximum internal concurrent calls | Limits the number of active simultaneous calls between the organization account's extensions and any other internal network destination. The value defined here restricts all the organization's extension accounts as well. Both incoming and outgoing calls are included. By default, when adding a new account, the Maximum internal concurrent calls value is set to 1 as it is mandatory to allow at least one active call. | |||||
Maximum number of queue members | Limits the number of agent extensions that can be added to a queue belonging to this organization account. | |||||
Maximum number of mailboxes | The maximum number of extensions allowed to have the voicemail option enabled. This limit is imposed to the organization, service provider and administrator(s). When the limit is reached, all voicemail specific fields are disabled. | |||||
Maximum disk space for voicemail | The maximum storage space reserved for voicemail messages. For a better quality, voicemail messages are stored in .mp3 format. For example, storage for a 60-second voicemail message requires 350k of disk space. | |||||
Maximum disk space for call recording | The maximum storage space reserved for call recordings. For a better quality, call recordings are stored in .mp3 format. For example, storage for a 60-second recording requires 350k of disk space. | |||||
Maximum disk space for sound files | The maximum storage space reserved for sound files. For a better quality, uploaded sounds are stored in .mp3 format. For example, storage for a 60-second sound file requires 350k of disk space. | |||||
Maximum disk space for music on hold files | The maximum storage space reserved for the music on hold files. For a better quality, music on hold files are stored in .mp3 format. For example, storage for a 60-second sound file requires 350k of disk space. | |||||
Maximum disk space for received faxes | The maximum storage space reserved for received fax messages. | |||||
Account expiration date | If you want to set an expiration date for the organization account, deselect the Unlimited checkbox and use the available text box to specify the number of days in which the account expires. When the organization account expires, all its user accounts expire as well. |
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