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This page contains instructions on how to set up the Transfer To rule. |
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Overview
When the Transfer To rule is in place, VoipNow will transfer the call to another destination or to Voicemail, according to your settings.
Rule structure
The Transfer To rule structure is for Phone terminal extensions:
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<Transfer to> <transfer_destination> <destination_number> and ring these for <ring_time> seconds when CallerID <callerID_action> <number> and call is in time interval <time_interval> and extension status is <extension_status> and call status was <call_status>. Before connecting the caller to destination, <action> for his name. Also, <permission> public called destinations to transfer calls. <call_action> extension <current_ext_no>. Add in position <rule_position>. Can be managed from the extension with keypad code <key_value>. <Follow/Do not follow> other rules when call is not completed. |
For all the other extension types, the Transfer To rule structure is simplified to:
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<Transfer to> number(s) <destination_number> and ring these for <ring_time> seconds |
Rule options
This table contains the parameters required for setting up the Transfer To rule.
Option | Description |
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<transfer_destination> | Select if you want the calls to be directly transferred to the extension's voicemail or to another number. For Phone terminal extensions only! Default value: number(s). |
<destination_number> | Specify the number(s) of the extension(s) you want to transfer the incoming calls to. The destination numbers may belong to other local extensions, remote extensions or user groups. If you set the transfer to a user group ID, it means that all extensions of users in that group will ring. |
<ring_time> | Fill in the number of seconds the destination extension will ring before hanging up. |
<callerID_action> | Choose when the Transfer to rule is performed:
Default value: is any. |
<number> | Specify an extension number or a regular expression the incoming call will be matched to. Number matching is based on the CallerID. If the remote party does not send a CallerID, no matching can be performed. However, you can use the Is anonymous option to route anonymous calls.Pay attention to the <number> entry. You can specify the number as a combination of the 0-9 digits and the '+', 'X', 'Z', 'N', '[', ']', '.', '*' characters. The number entry supports the Asterisk number matching. |
<time_interval> | Choose the time interval during which incoming calls must be checked. Default value: Anytime. |
<extension_status> | Select the status of the extension receiving the incoming call:
For Phone terminal extensions only! Default: does not matter. |
<call_status> | Select the reason for which the incoming calls must be transferred to the new destination(s):
Default value: does not matter. |
<action> | Select if you want the caller's name to be requested before connecting the call or not. Default: Do not ask. |
<permission> | Allow the called public phone number(s) to further transfer the call(s) to other destinations or not. |
<call_action> | Specify if you want the current extension to be called as well when an incoming call is received or not. If you select do not call, only the extension the calls are transferred to will be rung. |
<current_extension_number> | This is the current extension's number. For Phone terminal extensions only! |
<rule_position> | Specify the position of the rule in the list. |
<key_value> | Specify a key that can be used to enable/disable the routing rule from the phone terminal pad by dialing *74 <key_value>. The Can be managed from the extension with keypad code <key_value> text is only displayed for Phone Terminal extensions. |
<Follow/Do not follow> | Specify if you want the rule to be considered final or not:
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Transfer calls to voicemail
If you have chosen to transfer the calls to the extension's voicemail, the <destination_number> and ring these for <ring_time> seconds text will be replaced with voicemail of extension <current_extension_number> to underline that the call is directly diverted to the voicemail.
Also, the following lines will not be displayed:
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Before connecting the caller to destination, <action> for his name.
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