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By default, after filling in the extension's basic information, you can start setting up the options specific to type of extension you have chosen. If you do not want to finalize the process now, you may skip this step and come back any time later on. Just click the Phone Terminal Setup icon available in the extensionextension's management page.

In case you need to automatically configure SIP devices associated to a Phone Terminal extension, the Set Up Provisioning and SIP Preferences section offers a detailed description of the process. In the sections below, you will find detailed information about extension options that you can configure according to your needs.

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If you choose either the Set by equipment or the Set by user options, the Currently using CallerID numbers line will be disabled. You will not be able to select a CallerID to be associated with the extension's outgoing calls.

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Screenshot: Extension Form

• Default Music on Hold Folder: This folder contains the sound files that will be played in turn whenever the caller is on hold or the extension waits for an operation to be performed. Click the icon to view the folders available. A pop-up window allowing you to select the desired default music on hold folder will be displayed. Click the folder name link to view the music on hold files:
  • Listen: Use the available controls to listen to the message; the total length of the sound will be displayed as well using the hh:mm:ss format.
  • Sounds inside folder <path>: The sound files available in the chosen folder. The path will display the folder name and also its origin. "/" placed before the name of a folder signals the current account's default folder. For every "/" added, you go up an account level.
• CallerID Name in Public Calls: You have three options to customize the CallerID name that will be displayed on the callee's screen when the extension is calling public destinations:
  • Set by server: If it supports the CallerID function, the callee's phone terminal will display the extension owner's Contact name.
  • Set by equipment: - If it supports the CallerID function, the callee's phone terminal will display the caller's name as set up from the phone terminal device.
  • Set by user: If enabled, a text box will be displayed allowing you to set the CallerID name to a custom alphanumeric value. If the CallerID function is supported, the value defined here will be displayed by the callee's phone terminal. By default, the text box contains the extension's Contact name.
• CallerID Number in Public Calls: You have three options to customize the CallerID number that will be displayed on the callee's screen when the extension is calling public destinations:
  • Set by server: If it supports the CallerID function, the callee's phone terminal will display the extension's public phone number.
  • Set by equipment: If it supports the CallerID function, the callee's phone terminal will display the phone number of that particular phone terminal device.
  • Set by user: If enabled, a text box will be displayed allowing you to set the CallerID number to a custom numeric value with three or more digits.
    If the CallerID function is supported, the value defined here will be displayed by the callee's phone terminal. By default, the text box contains the extension's phone number.
• Currently Using CallerID Numbers: Choose one or several CallerID numbers that will be sent when an outgoing call is initiated. The available numbers are the ones defined for the channel(s) (resource) used for routing the calls to public destinations.
  The custom text box displays the CallerID number(s) currently in use; the default number is displayed using bold characters. To add a CallerID number, click the Change link and a pop-up window will be displayed allowing you to manage the CallerIDs.
  Please read the Public Phone Numbers section below, for more information.
• Do Not Send CallerID on Public Calls: Select if you do not want your CallerID to be sent to public destinations. If it supports the CallerID function, the callee's phone terminal will display the Anonymous string.
• Send Public CallerID on Internal Calls: Enable if you want the public CallerID (when available), to be used for local and extended local calls as well. When enabled, this option allows the association between the Phone terminal user's CallerID and an existing card code defined for the same CallerID.
• Preserve Original CallerID on Transferred Calls: Enable this option if you want VoipNow to keep the original CallerID when the call is forwarded between destinations.
• Send SIP P-Asserted-Identity Header: When enabled, a header is added to all outgoing INVITE requests sent from this extension. The header contains the extension's caller ID number. e.g. P-Asserted-Identity: sip:0003*003@localhost.localdomain.
• Hangup When Extension Does Not Answer in <x> Seconds: Define the time interval a call is allowed to ring before being terminated by the VoipNow server. Default: 30 seconds.
• Do Not Keep Calls in Parking Lots for More than <x> Seconds: Define the time interval a call is allowed to remain in the parking lot before being transferred back to the extension that parked the call. Default: 180 seconds.

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It is possible to assign CallerIDs associated with DIDs that are on the client pool, but they cannot be already assigned to any extension.

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Screenshot: Public Phone Numbers Selection Pop-Up

• CallerID number: The CallerID of the DID assigned to the client that owns this extension. It is the Caller ID number displayed by the callee's phone terminal when receiving a call from this extension. Public phone numbers can be defined for a certain channel from the Channels → Channel <channel_name> management → Add public phone numbers to channel <channel_name> page. For more info, you may also check the Add Public Phone Numbers section.
• Rings back to: The extension that rings the DID associated with this CallerID. If the CallerID was not assigned to the extension, then '-' is displayed. The public phone numbers can be assigned to the extension from the Roles and Phone Numbers for Extension <extension_name> page.
• Resource: The ID of the channel the public phone number was defined for. 
• Default: This area defines the CallerID's status. A CallerID can be set as default even if it has not been assigned to the extension's DID pool!
  • It can be Set as default if it is associated with the extension and if it is not the default CallerID.
  • It can be set to Yes if the CallerID is associated with the extension and it is the default one.
  • It can be set to - if the CallerID has not been associated with this extension and cannot be used for outgoing calls.

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• Call Waiting Active: Calls are not rejected when the extension is busy. When enabled, this option will allow the user to answer multiple calls using the phone's call waiting features.
  
• Do Not Disturb Function Active: When enabled, this option will have calls rejected and a custom sound file played to the callers trying to contact the extension.
• Play Sound <file_name> when DND is Activated:  Enable if you want a sound to be played to the callers trying to contact the extension while the Do not disturb function is enabled.  Click the icon to view the available sound files or manually fill in the file's location.  A pop-up window listing all the sounds matching the name specified in the text box will be displayed.
  • Listen: Use the available controls to listen to the message; the sound's total length is displayed as well using the hh:mm:ss format. If you want to download the sound on your hard drive, click the Download icon and confirm your choice.
  • Name: The name of the sound file. Click the link to select it.
  • Folder: This column displays the file's folder location. The path will display the folder name and also its origin. "/" placed before the name of a folder signals the current account's default folder. For every "/" added, you go up an account level.

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Fax center

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• <no answer> → <voicemail answer> → <fax answer>.
• If not a fax, send to voicemail checkbox selected.

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