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Using all online communication means from a single interface is a huge advantage, but the intelligence of the system lies in knowing which connections can be established before attempting to initiate them. Presence information implies greater efficiency in such a simple way.
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A financial services institution with more than 1.8 million members has a staff of 2,500 employees located in 149 different branches. The 120-person contact center handles approximately 280,000 inbound telephone calls per year. |
Setting it up
In order to gain new clients and increase ARPU, all you need to do is evaluate your current infrastructure and alternatives to see ways to improve services and reduce costs. Most service or hosting providers already have a reliable infrastructure that can be used for offering Unified Communications with no extra hardware purchases.
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