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Screenshot: The daily call distribution based on extension type for a 8 days interval

CDBET table

The table is dynamically generated, depending on your search criteria.  All All extension types may be displayed as shown below:

• Day/Month:  The day(s) or the month(s) the call distribution is displayed for.
• Phone terminal:  The number of calls made and received by all the Phone terminal extensions in the system.
• Queue:  The number of calls made and received by all the Queue the Queue extensions in the system.
• IVR:  The number of calls made and received by all the the IVR extensions in the system.
• Voicemail center:  The number of calls made and received by all the Voicemail the Voicemail center extensions in the system.
• Conference:  The number of calls made and received by all the Conference the Conference extensions in the system.
• Callback:  The number of calls made and received by all the Callback the Callback extensions in the system.
• Calling card: The The number of calls made and received by all the Calling the Calling card extensions in the system.
• Intercom/Paging:  The number of calls made and received by all the Intercomthe Intercom/paging extensions in the system.
• Queue login center:  The number of calls made and received by all the Queue the Queue login center extensions in the system.
• Total calls:  The total number of calls made and received by all the extensions in the system in a day/month.
• Duration:  The total length of all the calls made and received by all the extensions in the system in a day/month.

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No matter the extension type, the table has three columns:

• Day/Month: The The day(s) or the month(s) the call distribution is displayed for.  If If you have chosen a time interval shorter or equal to a month, this column will display the Days. Otherwise, the Months will be shown.
• Calls: The The number of calls made and received in a day/month by all the extensions in the system that fall under the specified type.
• Duration: The The total length, in seconds, of all the calls made and received in a day/month by all the extensions in the system that fall under the specified type.

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Where:

• <start_date_time>:  Specify when the time interval for the current statistics starts.  Mandatory format: yyyy-mm-dd hh:mm. Default value: the first day of the current month.
• <end_date_time>:  Specify when the time interval for the current statistics ends.  Mandatory format:   yyyy-mm-dd hh:mm.  Default value: the current date and time.
• <extension_type>:  Choose the extension types for the statistics:
  • All - Displays the calls made and received by all the extensions in the system, no matter their type, during the specified time interval.
  • <extension_type> - Displays the calls made and received by all the <extension_type> extensions in the system during the specified time interval.

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You can export the Call Distribution Based on Extension Type data to a .csv or a Microsoft Excel file.

1. Click the the Export icon icon in the upper right side of the screen.

2. Choose the columns to be exported and the output file format.  If you choose to export the data to a Microsoft Excel file, the output will be a table with all selected columns. On the other hand, if you choose to export the data to a a .csv filecsv file, the output will be a list with the entire selected information in the following format:

   Code Block
   <day> <phone_terminal> <queue> <ivr> <voicemail_center> <conference> <callback> <calling_card> <intercom_paging> <queue_login_center> <total_calls> <duration>

3. After defining all preferences, click the the Save icon icon.  You You will be asked to confirm if you want to save the file to your computer or just open it.