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This page describes how to create and configure a Phone Terminal Extension. |
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By default, after filling in the extension's basic information, you can start setting up the options specific to type of extension you have chosen. If you do not want to finalize the process now, you may skip this step and come back any time later on. Just click the Phone Terminal Setup icon available in the extensionextension's management page.
In case you need to automatically configure SIP devices associated to a Phone Terminal extension, the Set Up Provisioning and SIP Preferences section offers a detailed description of the process. In the sections below, you will find detailed information about extension options that you can configure according to your needs.
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If you choose either the Set by equipment or the Set by user options, the Currently using CallerID numbers line will be disabled. You will not be able to select a CallerID to be associated with the extension's outgoing calls.
Screenshot: Extension Form
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- Default Music on Hold Folder
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- : This folder contains the sound files that will be played in turn whenever the caller is on hold or the extension waits for an operation to be performed.
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- Click the icon to view the folders available
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- A pop-up window allowing you to select the desired default music on hold folder will be displayed.
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- Click the folder name link to view the music on hold files
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- Listen: Use the available controls to listen to the message; the total length of the sound will be displayed as well using the
hh:mm:ssformat. - Sounds inside folder <path>: The sound files available in the chosen folder. The path will display the folder name and also its origin. "/" placed before the name of a folder signals the current account's default folder. For every "/" added, you go up an account level.
- Listen: Use the available controls to listen to the message; the total length of the sound will be displayed as well using the
- CallerID Name in Public Calls
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- : You have three options to customize the CallerID name that will be displayed on the callee's screen when the extension is calling public destinations:
- Set by server: If it supports the CallerID function, the callee's phone terminal will display the extension owner's Contact name.
- Set by equipment: - If it supports the CallerID function, the callee's phone terminal will display the caller's name as set up from the phone terminal device.
- Set by user: If enabled, a text box will be displayed allowing you to set the CallerID name to a custom alphanumeric value. If the CallerID function is supported, the value defined here will be displayed by the callee's phone terminal. By default, the text box contains the extension's Contact name.
- CallerID Number in Public Calls
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- : You have three options to customize the CallerID number that will be displayed on the callee's screen when the extension is calling public destinations:
- Set by server: If it supports the CallerID function, the callee's phone terminal will display the extension's public phone number.
- Set by equipment: If it supports the CallerID function, the callee's phone terminal will display the phone number of that particular phone terminal device.
- Set by user: If enabled, a text box will be displayed allowing you to set the CallerID number to a custom numeric value with three or more digits.
If the CallerID function is supported, the value defined here will be displayed by the callee's phone terminal. By default, the text box contains the extension's phone number.
- Currently Using CallerID Numbers
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- : Choose one or several CallerID numbers that will be sent when an outgoing call is initiated. The available numbers are the ones defined for the channel(s) (resource) used for routing the calls to public destinations.
The custom text box displays the CallerID number(s) currently in use; the default number is displayed using bold characters.
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- To add a CallerID number, click the Change link and a pop-up window will be displayed allowing you to manage the CallerIDs.
Please read the Public Phone Numbers section below, for more information. - Do Not Send CallerID on Public Calls
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- : Select if you do not want your CallerID to be sent to public destinations.
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- If it supports the CallerID function, the callee's phone terminal will display the
Anonymousstring. - Send Public CallerID on Internal Calls
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- : Enable if you want the public CallerID (when available), to be used for local and extended local calls as well.
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- When enabled, this option allows the association between the Phone terminal user's CallerID and an existing card code defined for the same CallerID.
- Preserve Original CallerID on Transferred Calls
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- : Enable this option if you want VoipNow to keep the original CallerID when the call is forwarded between destinations.
- Send SIP P-Asserted-Identity Header
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- : When enabled, a header is added to all outgoing INVITE requests sent from this extension.
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- The header contains the extension's caller ID number. e.g. P-Asserted-Identity: sip:0003*003@localhost.localdomain.
- Hangup When Extension Does Not Answer in <x> Seconds
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- : Define the time interval a call is allowed to ring before being terminated by the VoipNow server.
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- Default: 30 seconds.
- Do Not Keep Calls in Parking Lots for More than <x> Seconds
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- : Define the time interval a call is allowed to remain in the parking lot before being transferred back to the extension that parked the call.
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- Default: 180 seconds.
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It is possible to assign CallerIDs associated with DIDs that are on the client pool, but they cannot be already assigned to any extension.
Screenshot: Public Phone Numbers Selection Pop-Up
- CallerID number: The CallerID of the DID assigned to the client that owns this extension. It is the Caller ID number displayed by the callee's phone terminal when receiving a call from this extension. Public phone numbers can be defined for a certain channel from the Channels → Channel <channel_name> management → Add public phone numbers to channel <channel_name> page. For more info, you may also check the Add Public Phone Numbers section.
- Rings back to: The extension that rings the DID associated with this CallerID. If the CallerID was not assigned to the extension, then '-' is displayed. The public phone numbers can be assigned to the extension from the Roles and Phone Numbers for Extension <extension_name> page.
- Resource: The ID of the channel the public phone number was defined for.
- Default: This area defines the CallerID's status. A CallerID can be set as default even if it has not been assigned to the extension's DID pool!
- It can be Set as default if it is associated with the extension and if it is not the default CallerID.
- It can be set to Yes if the CallerID is associated with the extension and it is the default one.
- It can be set to - if the CallerID has not been associated with this extension and cannot be used for outgoing calls.
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- Call Waiting Active: Calls are not rejected when the extension is busy. When enabled, this option will allow the user to answer multiple calls using the phone's call waiting features.
- Do Not Disturb Function Active: When enabled, this option will have calls rejected and a custom sound file played to the callers trying to contact the extension.
- Play Sound <file_name> when DND is Activated: Enable if you want a sound to be played to the callers trying to contact the extension while the
Do not disturbfunction is enabled. Click the icon to view the available sound files or manually fill in the file's location. A pop-up window listing all the sounds matching the name specified in the text box will be displayed.- Listen: Use the available controls to listen to the message; the sound's total length is displayed as well using the
hh:mm:ssformat. If you want to download the sound on your hard drive, click the Download icon and confirm your choice. - Name: The name of the sound file. Click the link to select it.
- Folder: This column displays the file's folder location. The path will display the folder name and also its origin. "/" placed before the name of a folder signals the current account's default folder. For every "/" added, you go up an account level.
- Listen: Use the available controls to listen to the message; the sound's total length is displayed as well using the
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- Enable Voicemail: Allows the extension to use the Voicemail function. Enabling the Voicemail recording will allow you to manage the extension's voicemails sharing by editing its Roles and phone numbers.
- Mailbox Storage Space: The space limit allowed for the mailbox. Specify the number of Mb that the mailbox should not exceed. If you do not want to set a size limit, select the Unlimited checkbox.
- Auto Delete Messages Older than <x> Days: Specify after how many days all messages will be auto-deleted. Between 1 and 999.
- New Message Notification: Choose the action that VoipNow will perform when the extension receives a new voicemail message:
- Send alert email - Allows the extension owner to receive an email notifying them about a new voicemail message.
- Send message by email - Allows the extension owner to receive the new voicemail message file by email.
- Voicemail Password: The password requested when the mailbox is accessed over the phone. If you do not set a password for the voice mailbox, the extension owner will not be able to access their mailbox over the phone. However, the owner will still be able to manage the voice mailbox through the VoipNow interface.
- Voicemail Automatically Answers After <x> Seconds: If enabled and the extension user does not answer in <x> seconds, the call will be transferred to Voicemail.
- Exit to operator on key press: With a simple press on 0, this option allows the caller to exit Voicemail and connect to an Operator, i.e. another extension available to take the call. This option is suitable for callers who do not want to leave a voicemail message and would rather have their call taken over by an Operator. To set an Operator, click the
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icon and select an extension of your choice from the list. Please note that only extensions with an enabled multiuser aware permission can function as Operators. - Add Extension to Company Directory: Add the extension to the list containing the company's extension numbers. The company directory has a functionality similar to a phone agenda and can be accessed either directly from the keypad by dialing *22 or by using a specially designed IVR action called Play company directory; It can be used if you want to call a certain extension, but you do not know its number; you will be asked for the name you are looking for and all the numbers matching that key combination will be played. It is not mandatory to add the extension to the company directory. Therefore, have in mind that the extension's number will not be returned as a search result when someone is looking for it if you did not previously add it to the list.
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The Conference function is strictly available for extensions with an enabled Extension is multi - user aware permission. |
Fax center
This feature allows the extension to receive faxes and manage them by using the extension account.
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| title | Click here to read more on the settings related to the Fax Center. |
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Option
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to receive faxes and manage them by using the extension account.
- Enable Fax Center
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- : Allows the extension to receive faxes. Whenever a fax message is received, VoipNow saves it to a file on the server.
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- The extension user will be able to retrieve it at any point later on.
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- Enabling the fax center will allow you to manage the extension's fax messages sharing by editing its Roles and phone numbers.
- Accept Faxes Sent by Email to
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- : The extension will accept faxes sent to the administrator's email address, made default at installation.
- Accept Fax from Email
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- : Specify the email addresses from which the extension should accept fax messages. Use the minus/plus buttons to remove/add email addresses from the list.
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- This option is not enabled unless the Accept faxes sent by email to checkbox has been previously selected.
- Play Sound <sound> Before Sending Fax
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- : Choose a sound that will be played before a fax message is sent. Use the icon to view the sound files available or to manually fill in the file's location.
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- A pop-up window will display all the sounds matching the name specified in the text box.
- Listen - Use the available controls to listen to the message. The sound's total length will be displayed as well, using the
hh:mm:ssformat. If you want to download the sound on your hard drive, click the Download icon and confirm your choice. - Name - The name of the sound file. Click the link to select it.
- Folder - This column displays the file's folder location. The path will display the folder name and also its origin. "/" placed before the name of a folder signals the current account's default folder. For every "/" added, you go up an account level.
- Listen - Use the available controls to listen to the message. The sound's total length will be displayed as well, using the
- Maximum Disk Space for Received faxes
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- : The space limit allowed for the storage of the received fax files. Specify the number of Mb that the fax files should not exceed;
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- If you do not wish to set a size limit, select the
Unlimitedoption. - Auto Delete Received Faxes Older than <x> Days
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- : Specify after how many days all received faxes will be auto deleted. Between 1 and 999.
- New Received Fax Notification
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- : Choose the action that will be performed by VoipNow when the extension receives a new fax message:
- Send alert email - the extension owner receives an email notifying them about a new fax message.
- Send fax by email - the extension owner receives the new fax message file by email.
- Fax Automatically Answers after <x> Seconds
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- : If the extension user does not answer in <x> seconds, the server will try to answer in order to detect a fax.
- If Not a Fax, Send to Voicemail
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- : When this option is enabled, in case the call is not a fax, the server will transfer the call to the extension's voicemail; otherwise, the system will answer with a fax tone.
Call recording
This feature allows the user to record phone conversations.
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- <no answer> → <voicemail answer> → <fax answer>.
- If not a fax, send to voicemail checkbox selected.
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