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- Go back to the Sound Management page and click Add Sound.
- Fill a name for your new sound and enable the This is music on hold option.
- From the Folder drop-down list, select the recently created folder (in our case, "MOH").
- Hit the Browse button under the Upload Sound Files area and upload the sound for your music on hold.
- Press OK when you're done.
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- Open the Extensions Management page and click Phone Terminal Setup.
- Under Basic Settings, you will find the Default music on hold folder option.
- Press the key note button and a dialogue box will open.
- Select the recently created sound folder containing the music on hold you've just added and , then click Dismiss.
- Press OK when you're done.
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- Open the Extensions Management page and click Queue Setup.
- Under Sound Files Setup, you will find the Music on hold option.
- Press the key note button and a dialogue box will open.
- Select the recently created sound folder containing the music on hold you've just added and , then click Dismiss.
- Press OK when you're done.
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