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Applies to VoipNow 3 and higher! |
Assuming you have added a channel to the system and set up call routing correctly, you may still not be able to place calls to a public number for a couple of reasons. This article provides a workaround in case this happens.
Ensure you set a cost
STEP 1: Log in to VoipNow as a system admin.
STEP 2: Go to Channels in the main menu.
STEP 3: In the Channel Management page, select the channel to which you want to add destination costs.
STEP 4: Click the Manage channel costs icon in the Tools area. The Channel's Cost Management page will open.
STEP 5: Make sure there is a cost set for the prefix of the number you dialed. For example, if you dialed 17075068495, you should set a cost for 1, or for 17, or for 170, etc. If you have set a cost for 1 and another for 17, then (17) will be considered the better matching cost.
Check why calls still fail
STEP 1: Log in as root
o the VoipNow server using your favorite console, for instance Putty.
STEP 2: Run the following command to connect to an Asterisk console:
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asterisk -cvvvvvvvvvvvvvvvvvvvvvvvvvvr |
STEP 3: Then check the status of your channel by running the command below:
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sip show registry |
If your channel status is AuthSent
, then an error must have occurred during the configuration process of your channel parameters. Go back to the interface and check the channel information. If your channel status is Registered
, you may move to the next step.
STEP 4: You need to make sure you set up a compatible codec for the channel.
For example, if your channel provider accepts only G.729
and alaw
and you set up the channel parameters to allow only ulaw
, then your server cannot communicate with the remote server.
Be aware that G.729
is not a free codec. If you want to use it, you need to purchase a license from Digium.
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