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This page details the Extension Overview section, where the most important characteristics of an extension are listed. |
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Table Column | Details | ||
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Currently virtualized on extension | It is set to the extension number of the base. | ||
Base for extension | It shows the extension number of the virtualized extension. This is not displayed unless another extension is virtualized on this base. | ||
Type | The extension type, in this case Phone terminal. | ||
Your phone terminal login | The login that you must use on your phone terminal in order to log in to the system. The phone password is set up in the Extension Setup page. | ||
SIP Server | Customer exposure for the extension's assigned SIP node.Presence | ||
Device | This field sums up several details:
The state of the extension , from the network connection perspective. | ||
Extension's registration expires on | The date and time the extension's registration expires. | ||
also appears in the Extension Management table listing all extensions. Under the State column, you will find none registered (for no devices registered on the extension) or [x] registered (the number of devices registered). | |||
Provisioned on device | The SIP device provisioned and assigned to the extension's line(s), for example Joe's Snom 360 on line 1. If the extension has no provisioned devices, then VoipNow will display '-' | Last registration | The date and time the extension was last registered on the phone terminal. |
Assigned public phone number(s) | If one or several public phone numbers are assigned to the extension, they will be displayed here. Otherwise, VoipNow will display If no public phone number is assigned to the extension, '-' will be displayed. | ||
Internal phone number | The phone number assigned when the extension was added to the system. | ||
Device | If the extension is registered to the system, then this line displays the terminal brand and model. | ||
Device IP address | The extension's IP address. If the extension is behind NAT, the IP address of the NAT gateway is also specified. | ||
Phone access restrictions | The message shown here informs you if the phone terminal access is restricted or not using the Password Protection feature:
To block/unblock the phone terminal, click the Phone terminal setup icon and configure the Password Protection section. Provisioned on device | ||
The SIP device provisioned and assigned to the extension's line(s), for example Joe's Snom 360 on line 1. If the extension has no provisioned devices, then VoipNow will display '-'. | Number of voicemail messages | The total number of Voicemail messages, the disk space used and the percent of available disk space. For a better quality, voicemail messages are stored in .mp3 format. For example, the storage for a 60-second voicemail message requires 350k of disk space. | |
Number of fax messages | The total number of fax messages, the disk space used and the percent of available disk space. | ||
Number of recorded conversations | The total number of recorded conversations, the disk space used and the percent of available disk space. For a better quality, recorded conversations are stored in .mp3 format. For example, the storage for a 60-second recording requires 350k of disk space. |
Queue
This table will help you to better understand the Queue extension usage statistics.
- Type: The extension type, in this case Queue.
- Assigned public phone number(s): If one or several public phone numbers are assigned to the extension, they will be displayed here. Otherwise, VoipNow will display '-'.
- Internal phone number: The phone number assigned when the extension was added to the system.
- Number of recorded conversations: The total number of recorded conversations, the disk space used, and the percent of available disk space.
- Total agents: The total number of Phone terminal extensions and remote users assigned to the queue. VoipNow displays the number of online, paused and logged off agents (e.g. ( 1 online, 3 paused, 1 logged off)).
- Queue supervisors: The total number of Phone terminal extensions registered as queue supervisors.
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- Type: The extension type, in this case Queue login center.
- Assigned public phone number(s): If one or several public phone numbers are assigned to the extension, they will be displayed here. Otherwise, VoipNow will display '-'.
- Internal phone number: The phone number assigned when the extension was added to the system.
Interactive
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Voice Response (IVR)
This extension type allows the creation of an interactive menu that can be used by callers to get information without having to connect to a human operator.
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- Type: The extension type, in this case Intercom/Paging.
- Assigned public phone number(s): If one or several public phone numbers are assigned to the extension, they will be displayed here. Otherwise, VoipNow will display '-'.
- Internal phone number: The phone number assigned when the extension was added to the system.
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