Longest Time to Complete

This page describes the Longest Time to Complete report, which displays information about the top ten calls with the longest ringing time and the average completion time per channel.

Longest time to complete time

These statistics offer an overview of the calls with the longest ringing time. Their purpose is to identify the longest periods between the moment the call started ringing and the moment it was actually answered by the called party. Both incoming and the outgoing calls are counted.

Screenshot: The top 10 calls with the longest completion time

The chart uses colored bars to represent the top 10 calls with the longest ringing times. The ringing duration, in seconds, is displayed on the vertical axis.

Screenshot: The top 10 calls with the longest completion time

Average completion time per channel

These statistics offer an overview of the average ringing time per channel. Their purpose is to identify the channels with the longest periods between the moment the call started ringing and the moment it was actually answered by the called party.

The chart uses colored bars to represent the average ringing time for all the channels in the system. The ringing duration, in seconds, is displayed on the vertical axis.

Screenshot: The average completion time per channel

The table displays the following information:

• Channel: The channel the average completion time is computed for.
  • <channel_name> - For external calls.
  • System Internal - For all local calls.
• Duration: The average ringing time for all channel calls. Time format: hh:mm:ss.

Screenshot: The average completion time per channel

Search for Statistics

If you want to view the Longest Time to Complete and the Average Completion Time per Channel statistics for a specific period of time or for a certain channel, you can use the available search controls to define your preferences:

Where:

• <start_date_time>: Specify when the time interval for the current statistics starts. Mandatory format: yyyy-mm-dd hh:mm. Default value: the first day of the current month.
• <end_date_time>: Specify when the time interval for the current statistics ends. Mandatory format: yyyy-mm-dd hh:mm. Default value: the current date and time.
• <channel_type>: Choose the channel for the statistics.
  • All - Displays the top 10 calls with the longest ringing time for all the channels in the system and the average ringing time per channel.
  • <channel_name> - Displays a particular channel's top 10 calls with the longest completion time and the average completion time.
  • System Internal - Displays information only for local calls. All external calls are excluded.

After deciding on the filters, click the Search link. The graphic and the table will be updated.

Export Statistics

You can export the Longest Time to Complete and the Average Completion Time per Channel data to a .csv or a Microsoft Excel file.

1. Click the Export icon in the upper right side of the screen.

2. Choose the columns to be exported and the output file format. If you choose to export the data to a Microsoft Excel file, the output will be a table with all selected columns. On the other hand, if you choose to export the data to a .csv file, the output will be a list with the entire selected information. You can select to export either the list of calls with the longest time to complete, or the list of channels with the longest time to complete. The exportable columns may vary according to your option.

3. After deciding on these filters, click the Save icon. You will be asked to confirm if you want to save the file to your computer or just open it.