Email notifications

DNS Manager can send you email notifications when standard events occur. You can customize these notifications and you can set up the system to send only particular notifications. For more details about each email template read Managing notifications page.

Available email notifications

To reach the area where you can manage notifications, go to System Templates  and click the Email templates icon available under Server Settings.

Here's how you can go about e-mail notifications:

1. You can set the notification preferences for  various events, which are displayed in the first column.

   To select all the checkboxes in a column, click the column's header. For example, if you want to select all the checkboxes in the Admin column, click the Admin header.

2. You can enable email notifications for your own account, but also for your clients. Whenever an account is created, the new owner can receive an email notifying that the account was registered. The email notification will be sent to the email address specified in the account information.
3. You can also have notifications sent to an email address specified in the E-mail address column. This email address can be different for each selected event.
4. You can select the events that trigger an email notification. You'll find them in the Email preferences section:
   
   • Client account creation
   • Client account expiration warning – the email notification triggered by this event is sent {x} days in advance as specified in the Send expiration notices field.
   • Client account expired
   • Remote update locations limit reached
   • Remote update failure
     
   • DNS Zones limit reached
   • Forgot password – for this event, DNS Manager will send an email message with a temporary link for the user who forgot his/her password and requested a new one. This reset password link is valid only for the amount of time specified in the Expiration time for new password field specified in the Login Preferences page.
   • Reset password – after user follow the steps required by Forgot Password procedure, DNS Manager will send an email message with information about the IP from where the forgot password process was executed.  
5. In the Preferences section, you can specify the conditions under which the warning emails will be sent. In the Send expiration notices {X} days in advance text box, enter how many days before the account expiration a notification is dispatched to the users.

To activate notifications, select the checkboxes corresponding to the desired notifications an then click OK to save the changes. Click Cancel to return to the previous page without saving the changes you made.

Customizing notification emails

To customize the subject and the body of a notification email, follow the steps below:

1. Click the icon corresponding to the chosen event. A new page opens allowing you to edit the email subject and body.
2. Modify the text, keeping in mind the following rules:
   
   • You can only use plain text when writing the email subject and content. The email is also sent in plain text format.
   • You can include tags that will be automatically replaced by the system with the appropriate content. For example, [recipient_name] is replaced with the name of the person receiving the notification. In Managing notifications you can find a detailed example about each email template.
3. Click OK to save the changes to the email. Click Cancel to return to the previous page without saving the changes.