If a Phone terminal extension does not receive voicemail notifications, it might be because the Voicemail message notification option is not activated.
Step-by-step guide
STEP 1: Log in to the User account.
STEP 2: Click the Email templates icon.
STEP 3: Go to the Unified Communications Email Templates section, and select the Voicemail message notification checkbox in the Extension column.
The Voicemail message notification setting is automatically inherited from the organization account that owns the extension. So, to ensure that all newly created extensions are going to have this feature activated, follow the steps below:
STEP 1: Log in to the organization account that owns the extension.
STEP 2: Go to the Unified Communications → Email templates management page.
STEP 3: Go to the Unified Communications Email Templates section, and select the Voicemail message notification checkbox in the User column.
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