Phone Terminal Setup

This folder contains the sound files that will be played in order when the caller is on hold or when the extension waits for an operation to be performed.
Click the icon to view the available folders. A pop-up window that allows you to select the desired default music on hold folder will be displayed. You can read more about the Music on Hold Manager in the Appendix.

Customize the CallerID name shown on the callee's screen, when the extension is calling public destinations. If the receiving party supports CallerID, the following name is displayed:

• Set by server: The extension owner's contact name
• Set by equipment: The caller's name as set up from the phone terminal device
• Set by user: A custom ID, set by the user. By default, the text box contains the owner's contact name, but you can set the CallerID name to a custom alphanumeric value.

Customize the CallerID number shown on the callee's screen, when the extension is calling public destinations. If the receiving party supports Caller ID, the following number is displayed:

• Set by server: The extension's public phone number
• Set by equipment: The phone number of the phone terminal device
• Set by user: A custom ID, set by the user. By default, the text box contains the extension's phone number, but you can set the CallerID number to a custom numeric value with three or more digits.

The system can send the CallerID name Set by server and the CallerID number Set by user or viceversa.
No matter if you choose the Set by equipment or the Set by user, the Currently using CallerID numbers line will be disabled. You will not be able to select a CallerID to be associated with the extension's outgoing calls.

Choose one or several CallerID numbers to send when an outgoing call is initiated. The numbers available are the ones defined for the channel(s) (resource) used for routing the calls to public destinations.
The custom text box displays the CallerID number(s) currently in use. the default number is displayed using bold characters.

To add a CallerID number, click the Change link and a pop-up window will be displayed allowing you to manage the CallerIDs. In order to be displayed in this list, the public phone number(s) defined for the channels (resources) used for routing the calls to public destinations must be assigned to the organization owning this extension. It is possible to assign CallerIDs associated with DIDs that are on the user pool, but that have not been assigned to any extension.

Please note that a CallerID can be set as default even if it has not been assigned to the extension's DID pool.

To associate a CallerID with the extension, you need to select the corresponding checkbox and click the Assign CallerIDs link. To disassociate a CallerID, you need to select the corresponding checkbox and click the Remove selected link.

Send SIP P-Asserted-Identity and P-Preferred-Identity headers

Allows the headers to be added to all outgoing INVITE requests sent from this extension.
The SIP P-Asserted-Identity header contains the caller ID number of the extension, e.g. P-Asserted-Identity: sip:0003*003@localhost.localdomain.
The P-Preferred-Identity header is sometimes used to indicate an additional identity of preference when there is a choice.
These headers are preserved only on outgoing external calls, e.g. P-Preferred-Identity: "John White" <sip:johnny@somedomain.org>.

Hangup when extension does not answer in <x> seconds

Allows the extension to use the Voicemail function.
Enabling the Voicemail recording will allow you to manage the extension's voicemails sharing by editing its Roles and phone numbers. For more details, see the Add Extension section.

Auto delete messages older than <x> days

Accepted values: from 1 to 999.

New message notification

Choose the action that VoipNow will perform when the extension receives a new voicemail message:

• Send alert email: Allows the extension owner to receive an email notifying them about a new voicemail message.
• Send message by email: Allows the extension owner to receive the new voicemail message file by email.

The password requested when the mailbox is accessed over the phone.
If you do not set a password for the voice mailbox, the extension owner will not be able to access their mailbox over the phone. However, the owner will still be able to manage the voice mailbox through the VoipNow interface.

With a simple press on 0, this option allows the caller to exit Voicemail and connect to an Operator, i.e. another extension available to take the call.
This option is suitable for callers who do not want to leave a voicemail message and would rather have their call taken over by an Operator.
To set an Operator, click the icon and select an extension of your choice from the list.
Please note that the extension can function as an Operator if the user it belongs to is multiuser aware.

Add extension to company directory

Adds the extension to the list containing the company's extension numbers.

The company directory has a functionality similar to a phone agenda and can be accessed either directly from the keypad by dialing *22 or by using a specially designed IVR action called Play company directory.

It can be used if you want to call a certain user, but you do not know his extension number. You are asked for the name you are looking for. The user's full name and his extension is played and you are redirected to him. Please read the Phone Quick Setup Guide for more information.

Also, please note that it is recommended for users to register only one extension in the company directory, the extension they wish to be contacted on.

When enabled, allows the extension to receive faxes. Whenever a fax message is received, VoipNow saves it to a file on the system. The extension's owner will be able to retrieve it at any point later on.
Enabling the fax center will allow you to manage the extension's fax messages in the Fax Center section.

Select if you want to choose a sound that will be played before a fax message is sent.
Click the icon to view the available sound files or manually fill in the file location.
A popup window listing all the sounds matching the name specified in the text box will be displayed. You can read more about the Sound Manager in the Appendix.

Specify after how many days all received faxes will be auto deleted. Between 1 and 999.

Choose the action that will be performed by VoipNow when the extension receives a new fax message:

• Send alert email: When enabled, the extension owner receives an email notifying them about a new fax message.
• Send fax by email: When enabled, the extension owner receives the new fax message file by email.

When enabled, in case the call is not a fax, the server will transfer the call to the extension's voicemail; otherwise, the system will answer with a fax tone.