Service Provider's Sounds

This page contains instructions on how to manage sounds on a service provider account.

Overview

To access to sound-related options that you can customize according to your preferences, click the Sounds icon in the Tools section. The Sound Management page allows you to:

• visualize the service provider's sounds
• add a new sound file to the system
• manage sound folders and sound languages
• search for specific sounds and organize sound files according to sound languages and folders
• remove unused sound files

For more details, see the Manage Sounds section.

Add new sound

To add a new sound, click the Add Sound icon in the Tools section. In the Add New Sound page, fill in all the necessary details that define a new sound:

• Sound Form
• Record Over the Phone
• Upload Sound Files

For more information on how to add or manage a service provider's sounds, check the Operations with Sounds page.

Sound folder

In the Sound Folder Management page, you will be able to:

• visualize the service provider's sound folders
• add a new sound folder by clicking the Add Folder icon available in the Tools section
• search for specific folders
• remove unused sound folders and their associated content

To add a new folder, you need to use the tools available in the Add New Folder page.

For more information on how to add and edit a service provider's sound folder, check the Manage Sound Folders section.

Sound language

A sound file can be recorded in several languages. This allows account owners to listen to a particular announcement in a language of their preference, if available in the system.

If the account owner wants to have the announcement played in a language that is not available in the system, the announcement is played in the service provider's default sound language. The Sound Language Management page allows you to:

• visualize the service provider's sound languages
• add a new sound language by clicking the Add Sound Language icon available in the Tools section
• search for specific languages
• view sounds that have files in different languages
• remove unused sound languages from the system

To define a new sound language for the current account, use the controls available in the Add New Sound Language page. For more information on how to add a new language to a service provider's account, check the Manage Sound Languages section.

To change the service provider's language, click the language in the Sound Languages table. In the Change Language page, use the drop-down list to replace the language currently in use with one of your choice.