This page describes the representation of the resource used by the QueueAgent Service.
#trackbackRdf ($trackbackUtils.getContentIdentifier($page) $page.title $trackbackUtils.getPingUrl($page))
Agent resource
A queue agent is represented by the UnifiedAPI as a Agent resource.
JSON representation
The example below contains the Presence in JSON representation. All fields are fictitious.
{
"agentNumber": "0003*210",
"status": "0",
"links": {"self":"https://x.x.x.x/uapi/extensions/@me/0003*210/queue/agents/0003*210"}
}
Presence event fields
| Name | Type | Description |
| agentNumber | UAPI-Extension-Number | UAPI-Public-Number | Phone number assigned to a queue agent. |
| status | Number | The agent's current status in the queue: 0 - Logged Out 1 - Online 2 - Paused |
Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 4.0 International.