This document describes the UnifiedAPI requests that update phone calls.
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Update PhoneCall requests
The requests below enable you to update an existing phone call. The following action are available:
| Request | Description |
|---|---|
| Park | Parks a phone call. |
| UnPark | Connects to a phone call that was previously parked. |
| OnHold | Puts on hold an existing phone call. |
| OffHold | Connects a phone call that is put on hold. |
| StartRecording | Starts recording a phone call. |
| StopRecording | Stops the recording of a phone call. |
| PickUp | Picks up a phone call received on another phone terminal. |
| BargeIn | Barges in on a phone call. Useful to communicate with queue agents. |
| Whisper | Whispers on a call. Useful to communicate with queue agents. |
| Transfer | Transfers a phone call to another phone number. |
| TransferToVoicemail | Transfers a call to voicemail |
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