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The Phone Terminal extension is used to connect phone devices to the system.
After having defined the the general settings, you can start setting up the options specific to the phone terminal extension type. At the same time, you may skip this step and come back any time later on by clicking the the Phone terminal setup icon icon available in the extension's management page.
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Default music on hold folder | This folder contains the sound files that will be played in order when the caller is on hold or when the extension waits for an operation to be performed. | ||||||||||||||||||||||
CallerID name in public calls | Customize the CallerID name shown on the callee's screen, when the extension is calling public destinations. If the receiving party supports CallerID, the following name is displayed:
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CallerID number in public calls | Customize the CallerID number shown on the callee's screen, when the extension is calling public destinations. If the receiving party supports Caller ID, the following number is displayed:
The system can send the CallerID name Set by server and the CallerID number Set by user or viceversa. | ||||||||||||||||||||||
Currently using CallerID numbers | Choose one or several CallerID numbers to send when an outgoing call is initiated. The numbers available are the ones defined for the channel(s) (resource) used for routing the calls to public destinations. To add a CallerID number, click the Change link and a pop-up window will be displayed allowing you to manage the CallerIDs. In order to be displayed in this list, the public phone number(s) defined for the channels (resources) used for routing the calls to public destinations must be assigned to the organization owning this extension. It is possible to assign CallerIDs associated with DIDs that are on the user pool, but that have not been assigned to any extension. Please note that a CallerID can be set as default even if it has not been assigned to the extension's DID pool.
To associate a CallerID with the extension, you need to select the corresponding checkbox and click the Assign CallerIDs link. To disassociate a CallerID, you need to select the corresponding checkbox and click the Remove selected link.
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Do not send CallerID on public calls | Applies if you do not want your CallerID to be sent to public destinations. If the callee's phone terminal supports the CallerID function, it will display the Anonymous string. | ||||||||||||||||||||||
Send public CallerID on internal calls | Applies if you want the public CallerID (when available) to be used for local and extended local calls as well. It allows the association between the CallerID of the Phone terminal user and an existing card code defined for the same CallerID. | ||||||||||||||||||||||
Preserve original CallerID on transferred calls | Applies if you want VoipNow to keep the original CallerID when the call is forwarded between destinations. | ||||||||||||||||||||||
Send SIP P-Asserted-Identity and P-Preferred-Identity headers | Allows the headers to be added to all outgoing INVITE requests sent from this extension. | ||||||||||||||||||||||
Hangup when extension does not answer in <x> seconds seconds | Refers to the time interval a call is allowed to ring before being terminated by the VoipNow system. Default: 30 seconds. | ||||||||||||||||||||||
Do not keep calls in parking lots for more than <x> seconds | Refers the time interval a call is allowed to remain in the parking lot before being transferred back to the extension that parked the call. Default: 180 seconds. |
Calling features
- Call waiting active: Allows the user to answer multiple calls using the phone's call waiting features. Calls are not rejected when the extension is busy.
- Do not disturb function active: Gets calls rejected and a custom sound file played to the callers trying to contact the extension.
- Play sound <file_name> when DND is activated: Enable Enable if you want a sound to be played to the callers trying to contact the extension while the the Do not disturb function active is enabled. Click the icon to view the available sound files or manually fill in the file location. A popup window listing all the sounds matching the name specified in the text box will be displayed. You can read more about the Sound Manager in the Appendix.
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- Call recording function enabled: When enabled, allows the user to use the call recording functions on this extension. Click Click the icon to view the available sound files or manually fill in the file location. A popup window listing all the sounds matching the name specified in the text box will be displayed. You can read more about Sound Manager in the Appendix.
- Record triggered: Specify when and how call recording will be triggered:
- Never - Although the call recording feature is enabled, it is not used.
- Only conferences - if enabled, VoipNow will record only conference conversations; this option is available only if Conference feature is enabled.
- When *1 is pressed - if enabled, the user will be able to start the recording of a conversation by dialing *1 on their phone pad.
- All calls are recorded - if enabled, VoipNow will record all the conversations of the extension.
- Play sound <sound> when call recording starts: When enabled, VoipNow will play the sound each time a recording operation starts.
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This feature allows the extension user to block the access to the phone terminal for a certain period of time. The terminal can be blocked or activated from its keypad by dialing the password set in this section. A A blocked phone terminal cannot be used for placing or receiving calls. If the If the Voicemail feature feature is enabled, then all incoming calls will be redirected to voicemail while the phone terminal is blocked.
- Protected phone access active: Select this checkbox if you want to enable the Password Protection feature for this extension.After enabling this feature and defining the required password, the Currently access to phone is unrestricted message will be displayed next to the check box.
- Click the Block link to restrict the phone terminal usage. If access is restricted, the Currently access to phone is blocked message will be displayed.
- Click the Unblock link to allow the extension user to dial/receive calls normally.
- Old access password: This line is displayed only when editing the extension's settings and if a password has been previously defined for the Password Protection feature.
- Password to access telephony: Specify the password the user will have to dial in order to block/activate the access to their phone terminal. The password must be a number between 3 and 12 digits in length.If this feature is enabled and the user want to block/activate the phone terminal, from the terminal keypad they must dial *11 then the password defined in this section.
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To define the behavior of the extension for the case when the user cannot answer a call, you must take into account the following parameters:
For a correct behavior, it is recommended that you comply with the following configuration:
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By virtualization, an extension can be moved to a phone device currently attached to a different extension that is part of the same organization and supports virtualization.
- Set secret code [ ]: A numeric code of 4-8 digits, which enables the extension to be moved to any phone device tied to any to any extension within the same organization that allows virtualization. The The code must be kept secret. Once Once this code is set, the label will change to Replace secret code.
- Existing secret code: Displayed only if such a code has been previously set.
- Currently virtualized on <BaseExtension> Return to Base: Displayed only if this extension is virtualized.
- <BaseExtension> - Stands for the extended number of the base extension where the extension is virtualized.
- Return to base - A link that triggers the return to base of the virtualized extension.
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