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With VoipNow you can keep track of the calls made and received by all the extensions in the system.
The The Call Reports groups groups the available controls into the following three fieldsets:
- Search Calls - Search through all the calls recorded in the system using the filters available; this section is collapsed by default.
- Export Columns - Choose the details you want to have exported to a a
.csv
or or to an Excel file; this section is collapsed by default. - Call List - All the calls registered in the system in the current month are displayed. If you want to check the calls from a previous month, then use the available drop-down list and select the desired value. Use '--' when you wish all the calls in the system to be displayed.
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VoipNow automatically displays only the current month's calls. To search for specific calls, you have to define particular search criteria using the controls available in the the Search Calls fieldset fieldset:
Option | Details |
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From number | If you want only certain received calls to be displayed, then you can use the drop-down list and the text box to search through the list:
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To number | If you want only the calls placed to certain phone number(s) to be displayed, then you can use the drop-down list and the text box to search through the list:
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Account name | Fill in the account name (on service provider, organization or user levels) you are searching for. |
Charging plan | Fill in Fill in the charging plan name that generated the call cost you are searching for. |
CallID | Fill in Fill in the unique number that Asterisk generated to identify the call. |
Through channel | Search only for the calls that were directed through a specific channel. |
With CallerID | Fill in the CallerID of the person that placed the call. |
Caller IP | Fill in the IP of the person that placed the call. |
With network code | Specify the code of the network whose calls you are looking for. |
Selected channel prefix | This value is available only for outgoing external calls. It contains the prefix of the dialed number that was matched with one of the area codes defined in the routing channel's costs. |
SIP-CallID | It is used to identify all SIP packets that belong to a particular call. |
Called DID | The called Direct Inward Dialing (DID) number. |
PRI channel | The identification number of the PRI card that contains the channel through which the call was made. |
Call duration | Specify the call duration limits by filling in the fields from the rule: Bigger than <x> seconds and/or smaller than <y> seconds. |
Call cost | Specify the call cost limits by filling in the fields from the rule: Bigger than <x> and/or smaller than <y>. |
Profit | Specify the profit limits by filling in the fields from the rule: Bigger than <x> and/or smaller than <y>. |
Call ended with | Filter the calls based on their resolution:
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Start search on <x> and end on <y> | Use the text boxes or click the calendar icon to specify the period you want to search. |
Hangup cause | Choose a certain hangup cause to be used as search criteria. Please read th e Hangup Causes section below for further information on this option. |
Display | Filter the search results:
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Limit search by call context | Filter the search results:
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Limit search by application | Filter the search results by the application used by Asterisk to handle the call:
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If you expand the table below, you will be able to see a list of all the hangup causes that can be used as search criteria. Click OK Click OK to display only the records that fit your search criteria.
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VoipNow allows you to choose the details to be exported to a a .csv or csv or to an Excel file.
You have the possibility to customize the exported call cost report by choosing the columns you want to include in your report. The relevant columns can be selected from the the Export Columns fieldset fieldset. You can export them to one of the two available file formats: Excel or CSV.
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Note |
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Please note that some of the columns in the table above might not by displayed by default. You can customize the table layout by choosing the columns to be displayed. To do so, click the the Show columns icon icon and select (or deselect) the desired columns. |
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