Option | Details |
Call flow | The call direction: incoming or outgoing. |
Call type | The call type. |
Application | The application that answered the call. Any of the applications listed under Limit search by application (see above) can answer the call. |
To number | The CallerID, for example <8754>, or, if the call is initiated from inside the system, the extension number (e.g. 007 or 0001*007) of the person who answered the call. |
From number | The CallerID, for example <8754>, or, if the call is initiated from inside the system, the extension number (e.g. 007 or 0001*007) of the person who made the call. |
Call initiated | The date and time the caller dialed the callee's number, initiating the call. |
Ringing started | The date and time the called extension started ringing. |
Call answered | The date and time the call was answered. If the call was not answered, VoipNow records the 0000-00-00 00:00:00 value. |
Call initiatedduration | The date and time the caller dialed the callee's number, initiating the call. |
Ringing started | The date and time the called extension started ringing. |
Call answered | The date and time the call was answered. If the call was not answered, VoipNow records the 0000-00-00 00:00:00 value. |
Call duration | The total length of the received call, in seconds. |
Call disposition | The way the call was terminated: it was either answered, not answered, failed, etc. |
Service Provider | The username of the service provider account the call originated from. |
total length of the received call, in seconds. |
Call disposition | The way the call was terminated: it was either answered, not answered, failed, etc. |
Service Provider | The username of the service provider account the call originated from. |
Company name | The company name of the service provider, organization or user whose calls are detailed in this report. |
Contact full name | The full name of the point person for organization contact with the company. |
Contact first name | The first name of the point person for organization contact with the company. |
Contact last name | The last name of the point person for organization contact with the company | Organization | The username of the organization account the call originated from. |
Service Provider ID | The identification number of the service provider account the call originated from. |
Organization ID | The identification number of the organization account the call originated from. |
Charging plan | The charging plan that generated the call cost. |
Call cost | The call cost as charged by the channel. |
Call profit | The difference between the cost paid by the owner of the service provider account where the cost originated and the cost charged by the channel. |
Money unit | The currency currently used for charging. |
Original channel | The channel used to route the call. |
Call ID | The unique ID of the call generated by VoipNow. |
Transfer source | If the call was transferred to another extension, this column will list the source extension. |
Transfer destination | If the call was transferred to another extension, this column will list the destination extension. |
Initially called extension | If the call was picked up from another extension, this column will display the extension that was originally called. |
Selected channel prefix | This value is available only for outgoing external calls. It contains the prefix of the dialed number that was matched with one of the area codes defined in the routing channel's costs.This information is especially useful for debugging. Expand |
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title | Click here to expand an example → |
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| The user dials the external number 8010400 . Let's assume the channel that routes the call has 2 costs defined:- Area code
80 charges 0.2 USD - Area code
801 charges 0.5 USD Since area code 801 is the closest matching prefix for the dialed number, the caller will be charged 0.5 USD. If the entry corresponding to 801 would have been deleted, the closest matching prefix would be 80 and the caller would be charged only 0.2 USD. Let's assume it was an error caused by the administrator; when updating the channel costs, the administrator forgot to delete the entry corresponding to 801 . This error would be hard to trace if the channel had more than 20 costs defined. |
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Parent call ID | This column will display the number which originated a received call.This is useful for tracing phone calls that have multiple entries in the call cost table. For example, when a call that is received by an extension and transferred to another, the system records two separate entries and gives the impression that two different calls have been made. |
Callback CallerID | If the caller used a callback extension to route its call to a remote destination, this column displays the authorized callerID (the number from which the user dialed the system). |
Channel name | This column will display the name of the channel the call has been routed through.The channel name will be displayed only for outgoing external calls. |
Calling card code | If the caller used a calling card to call a destination number, this column displays the code introduced to authenticate and charge the call. |
SIP-CallID | It is used to identify all SIP packets that belong to a particular call. |
Called DID | The Direct Inward Dialing (DID) number which was called. |
PRI channel | This is the ID of the PRI card which contains the channel through which the call was made. |
Hangup cause | This column will display the cause that lead to the call termination. |
Network code | The code of the network the call originated from. |
Flow reference extension | The extension that initiated an outgoing call or the extension that received an incoming call. |
CallerID
| The callerID of the person that placed the call. |
Caller IP | The IP of the person that placed the call. |