This page describes the overall statistics grouped under the Overview tab.
Overview
The Overview tab opens the statistics on the number of objects (accounts, sounds, charging plans, active calls, etc.) currently available in the system. Find out in the sections below what information does VoipNow display about the system.
System usage overview for <month>, <year>
This section details the calls associated with an account.
- Public phone numbers cost: The total monthly amount that must be paid to the channel provider.
- Total length of incoming calls: The total time spent on incoming calls in the current month.
- Total length of outgoing calls: The total time spent on outgoing calls in the current month.
- Maximum length of an incoming call: The maximum time spent on incoming calls by extensions belonging to the logged in account.
- Maximum length of an outgoing call: The maximum time spent on outgoing calls by the extensions belonging to the logged in account.
Accounts overview
This section displays the number of accounts in the system and their status.
| Field | Description |
|---|---|
Total service providers | The total number of service provider accounts. |
Enabled service providers | The number of enabled service provider accounts. |
Suspended service providers | The number of disabled service provider accounts. |
Total organizations | The total number of organization accounts. |
Enabled organizations | The number of enabled organization accounts. |
Suspended organizations | The number of disabled organization accounts. |
| Total users | The total number of user accounts. |
| Enabled users | The number of enabled user accounts. |
| Suspended users | The number of disabled user accounts. |
Total extensions | Total number of extensions. |
Phone terminals | The total number of Phone terminal extensions on the server. |
Queues | The total number of Queue extensions on the server. |
Queue login centers | The total number of Queue login center extensions on the server. |
IVRs | The total number of IVR extensions on the server. |
Voicemail centers | The total number of Voicemail center extensions on the server. |
Conferences | The total number of Conference extensions on the server. |
Callbacks | The total number of Callback extensions on the server. |
Calling cards | The total number of Calling card extensions on the server. |
Intercom/paging | The total number of Intercom/paging extensions on the server. |
SIP trunking channels used | The total number of SIP trunking channels currently in use by all the Phone terminal extensions in the system. |
Channels overview
This area describes the number of channels in the system.
- Total channels: The total number of channels.
- Enabled channels: The number of enabled channels.
- Suspended channels: The number of disabled channels.
- Registered channels: The number of channels registered to the remote servers.
Sound files overview
This section provides general details about the sound files available on the system.
- Total sounds: The total number of shared and personal sounds in the system. The sounds owned by the logged in account and the sounds owned by accounts belonging to the logged in account are counted.
- System sounds: The total number of system sounds. System sounds are the equivalent of shared sounds, but they are defined in the administrator context. System sounds can be used by all VoipNow accounts belonging to the account that added the sound.
- Shared sounds: The total number of shared sounds. Shared sounds can be defined in service provider and organization contexts. Shared sounds can be used by all VoipNow accounts belonging to the account that added the sound.
- Personal sounds: These sounds can be used only be the account that created them.
Music on hold overview
This area details sums up all the music-on-hold files in the system.
- Total music on hold files: The number of music on hold files for the logged in account.
- System music on hold files: The number of non-system music on hold files, owned by the logged in account.
- Personal music on hold files: The number of system music on hold files, owned by the logged in account.
- Personal music on hold folders: The number of music on hold folders, owned by the logged in account.
Charging plans overview
This section displays the number of charging plans available on the system.
Admin level charging plans: The number of charging plans created by the administrator(s).
Service Provider level charging plans: The number of charging plans created by service providers.
Organization level charging plans: Organization level charging plans.
Related pages
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