When CallNow calls cannot be placed, the most frequently encountered reason is the lack of routing rules defined for the number you are dialing from. For instance, if you enter:
Your name:* John
Your phone number:* + 5558889090
VoipNow dials 005558889090. If there are no routing rules set up for numbers starting with 00, the call will not be placed.
Here's another example:
Your name:* John
Your phone number:* +1 5558889090
VoipNow will dial 0015558889090. If there are no routing rules set up for numbers starting with 001, the call will not be placed.
Step-by-step guide
To troubleshoot this, you need to create routing rules for numbers starting with 00. Here is how:
STEP 1: Log in as admin to the web interface.
STEP 2: Go to the Channels → Outgoing routing → [Outgoing Routing Rules Group assigned to the Service provider that owns the extension that will use CallNow] page.
STEP 3: Add a routing rule to process dialed numbers that start with 00.
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